Reset Lab Miami

Privacy Policy

Last updated: October 20, 2026

This Privacy Policy explains how N’Fuze Rx, LLC d/b/a Reset Lab Miami (“Reset Lab,” “we,” “us,” or “our”) collects, uses, shares and protects personal information when you visit theresetlab.co, book or ask about an appointment, respond to one of our ads or lead forms, message us on social media, or receive texts and emails from us.

By using our website or giving us your information, you agree to the practices described here. If you don’t agree, please don’t use the website or share your information with us.

01Information we collect

Information you give us

• Contact details such as your name, phone number, email address and, if you book, your date of birth and mailing address.
• Appointment and inquiry details, including the services you’re interested in, preferred dates and times, and anything you write in a form, chat or message.
• Lead form answers when you respond to one of our ads on Facebook or Instagram (for example, whether you’ve visited us before or plan to bring a friend).
• Payment information, which is entered into and processed by our payment providers. We don’t store full card numbers on our website.
• Communications, including emails, texts, direct messages, calls and reviews you send us.

Information collected automatically

• Device and usage data such as IP address, browser and device type, pages viewed, links clicked, referring website and the date and time of your visit.
• Ad interaction data, such as whether you clicked or viewed one of our ads, collected through cookies and pixels (see Section 05).

Information from others

• Social media and advertising platforms (such as Meta) when you submit a lead form, message us or interact with our pages.
• A friend who refers you or books with you as part of a promotion. If you share someone else’s contact details with us, please make sure they’re okay with it.

02How we use your information

• To respond to inquiries, schedule and confirm appointments, and send reminders.
• To provide our services, process payments and keep accurate records.
• To follow up on offers you’ve requested and tell you about services, events and promotions you may like (you can opt out at any time).
• To run, measure and improve our advertising, including building audiences on advertising platforms and excluding existing clients from new-client offers.
• To operate, secure and improve our website.
• To meet legal, regulatory and professional obligations, and to protect our rights, clients and staff.
• For any other purpose we describe when we collect the information, or with your consent.

03Text messaging (SMS)

If you give us your mobile number and agree to receive texts (for example, by checking a consent box on a form or texting us a keyword), you agree to receive messages from Reset Lab Miami at that number. These may include appointment confirmations and reminders, replies to your questions, follow-ups on offers you requested and, if you opted in to marketing, promotional messages. Consent to marketing texts is never a condition of buying any service.

• Frequency: message frequency varies.
• Cost: message and data rates may apply. Check with your wireless carrier about your plan.
• Opt out: reply STOP at any time to stop receiving texts. We’ll send one message confirming you’ve unsubscribed. To start again, reply START or opt in the same way you did before.
• Help: reply HELP or contact us at 786-304-2353 or info@theresetlab.co.
• Carriers are not liable for delayed or undelivered messages.

04How we share your information

We do not sell your personal information. We share it only as described below:

• Service providers that help us run the business, such as our booking and client-management software, our CRM and messaging platform, payment processors, email providers, website hosting, and IT and security vendors. They may use your information only to perform services for us.
• Advertising and analytics partners such as Meta (Facebook and Instagram) and Google, which help us show and measure ads (see Section 05). We do not share your treatment history or medical information with them for advertising.
• Professional advisors such as attorneys, accountants and insurers, as needed.
• Legal and safety reasons, when we believe disclosure is required by law, a court order or a government request, or is needed to protect the rights, property or safety of Reset Lab, our clients or others.
• Business transfers, if Reset Lab is involved in a merger, acquisition or sale of assets, in which case your information may be transferred as part of that transaction.
• With your consent or at your direction, for example when you ask us to share information with another provider.

We may also share information that has been aggregated or de-identified so it can’t reasonably be linked to you.

05Cookies, pixels & advertising

Our website uses cookies, pixels and similar technologies. These are small files or snippets of code that let us and our partners recognize your browser, understand how the site is used and measure the results of our ads.

Type	What it does
Essential	Keeps the site and booking features working. The site may not work properly without these.
Analytics	Helps us understand which pages people visit and how they use them, for example through Google Analytics.
Advertising	Lets platforms such as Meta and Google measure our ads and show our ads to people who visited our site or may be interested in our services.

These partners may collect information about your activity across different websites and devices over time. You can control this in several ways:

• Set your browser to block or delete cookies (some site features may stop working).
• Opt out of Google Analytics with the Google Analytics opt-out add-on, and manage Google ads in Google Ad Settings.
• Manage how Meta uses your data for ads in your Facebook or Instagram Ad Preferences.
• Opt out of interest-based ads from many companies at optout.aboutads.info and optout.networkadvertising.org.

Our website does not currently respond to browser “Do Not Track” signals.

06Health information

When you become a client, we collect health and treatment information (such as medical history, consent forms and treatment notes) to provide safe care. That information is kept in your client record, is protected under applicable health privacy laws, and is not used for advertising.

Please don’t include medical details in website forms, ad lead forms, social media comments or direct messages. We’ll discuss your health history privately at your consultation.

07Your choices

• Emails: click “unsubscribe” in any marketing email, or contact us.
• Texts: reply STOP to any message.
• Cookies and ads: use the options in Section 05.
• Updating your information: contact us and we’ll correct it.

Even if you opt out of marketing, we may still send messages about your appointments, account or a request you made.

08Your privacy rights

Depending on where you live, you may have the right to:

• Know what personal information we have about you and how we use and share it;
• Get a copy of your personal information;
• Correct inaccurate information;
• Ask us to delete your personal information;
• Opt out of targeted advertising, the “sale” or “sharing” of personal information, or certain profiling; and
• Limit the use of sensitive personal information.

To make a request, email info@theresetlab.co with “Privacy Request” in the subject line, or call (786) 741-2701. We’ll verify your identity by matching the details you give us with our records, and may ask for more information to do that. An authorized agent may make a request for you with your signed permission. We aim to respond within 45 days and will tell you if we need more time. If we deny your request, you can appeal by replying to our decision. We will not treat you differently for exercising your rights.

Some information may be exempt from these rights, for example records we’re legally required to keep, and medical records, which are governed by health privacy laws.

09Retention & security

We keep personal information for as long as we need it for the purposes in this Policy, including to meet legal, tax and medical-record requirements, and then delete or de-identify it.

We use reasonable administrative, technical and physical safeguards to protect your information. No website, app or transmission over the internet is completely secure, so we can’t guarantee absolute security. If we learn of a security incident affecting your information, we’ll notify you as required by law.

10Age requirement

Our website and services are intended for adults 18 and older. We don’t knowingly collect personal information online from anyone under 18. If you believe a minor has given us information, please contact us and we’ll delete it.

11Other websites

Our website may link to sites we don’t control, such as our booking provider, social media pages or product brands. Their privacy practices are governed by their own policies, so please review them.

12Changes to this Policy

We may update this Policy from time to time. When we do, we’ll change the “Last updated” date above, and if the changes are significant, we’ll post a notice on our website. Continuing to use the website after an update means you accept the revised Policy. This Policy is governed by the laws of the State of Florida.